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Does GravadiActivewear.com accept Phone, Fax, E-Mail, or Regular Mail orders? |
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Yes. However, all products, price quotes, and shipping quotes are available directly online. | | |
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I did not receive an order confirmation. Was my order submitted successfully? |
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If you did not receive a confirmation on the order, and did successfully click the last submit button, most likely our server received your order but communication back to your PC was interrupted. Please do NOT replace the order on-line. If you do, you may end up with duplicate orders and both being charged since we use an automatic computer system. Call our Customer Service Department at (888) 472-8234 to make sure your order was received to be safe you may also check our online Order Status / History pages. | | |
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I am concerned that I may have inadvertently placed a duplicate order. What should I do now? |
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Call our Customer Service Department at (888) 472-8234. We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, obtain all the tracking numbers for the order you do not want and call the "Shipping Service" used to refuse those boxes. You will be refunded when those boxes are returned to GravadiActivewear.com. | | |
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After I submit an order with GravadiActivewear.com, how will I be advised of the order's progress? |
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GravadiActivewear.com will do everything possible to keep you informed of your order via E-Mail. Your tracking number will be E-Mailed to you once the item is shipped. You may also check our online Order Status / History pages. | | |
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How can I check my GravadiActivewear.com order status online? |
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Go to GravadiActivewear.com and in the footer area - enter your order number, then click on "Get Status", or you can go to View Order History, which is located in the "Customer Info Box" - whenever you are logged in. | | |
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I checked my order status online and was advised that my order has been voided. Why? |
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If an order is placed and the credit card declines or the shipping address cannot be verified after three business days, the order is voided. The only way to regenerate a voided order is to replace the order online. Please call us if you feel there has been some error. | | |
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Can I add, change or remove items from my order after it has been submitted? |
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No. Once an order is submitted it can only be amended or edited by calling our Customer Service Department at (888) 472-8234. Once we have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided. | | |
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Approximately how long does it generally take to process an order? |
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It takes one to two business days for us to process orders before they ship, no exceptions. Once the order has shipped, your estimated time of arrival will be determined by your "Shipping Choice". Click Here for more details on "Shipping Choices". | | |
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May I combine two separate orders to save on shipping costs? |
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We do not combine orders for you over the phone. However, if you call us before your order is processed, we can cancel your order and then you can re-order the total amount of items you wanted online. Be aware though that we cannot cancel any order once it has been scanned. | | |
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Does GravadiActivewear.com offer volume discounts? |
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Aside from those products that display a volume discount, and the reduced shipping costs of multi-item orders, we do not offer any additional volume discounts on products or shipping. Product pricing and shipping is as quoted on the WebSite. We try to keep all prices as low as possible all the time. | | |
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Can I reactivate an order that has been voided/cancelled? |
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The only way to regenerate a voided order is to replace the order online. | | |
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May I take advantage of a manufacturer mail-in rebate through GravadiActivewear.com? |
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For your convenience, GravadiActivewear.com does its best to advertise any current manufacturer direct rebates on our WebSite. However, GravadiActivewear.com does not offer the rebate. The prices listed on our WebSite do not include any rebate savings. Any use of these rebates is limited to any terms or conditions as determined by the manufacturer. If you have any questions regarding the rebate terms & conditions and how to redeem the rebate, please contact the manufacturer directly. | | |
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Is the GravadiActivewear.com WebSite secure? What type of security features are utilized to safeguard my information? |
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When you are placing an order on the Internet, security is a number one priority. All on-line transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, trusted authorized employees will process your payment, and make sure that your information is handled with the highest level of security. | | |
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Does GravadiActivewear.com sell or release my personal information? |
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GravadiActivewear.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our WebSite will be used for processing purposes only. The only E-Mails you will receive from GravadiActivewear.com will be in regard to your order, RMA status and other information you may have requested, such as Product Updates. | | |
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Does GravadiActivewear.com offer a paper catalog? |
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No. The one and only catalog for GravadiActivewear.com is our WebSite GravadiActivewear.com There is no other catalog. | | |
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What happens if/when an item is backordered? |
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If an item is found to be out of stock after the order is placed, then just that item will be removed from the order and the remaining items shipped. We do not hold up the order because an item is backordered. You will not be charged for the backordered item or the shipping cost of the item. The item that was backordered will have to be re-ordered online when stock is available. GravadiActivewear.com does not sell backordered items. All product availability is live data based on our current inventory. However, errors may sometimes occur resulting in a backordered item. The count may be off or the last few items on our shelves could be damaged. Please note that it is never our intention to charge a customer for merchandise we cannot ship. | | |
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What should I do if an item is missing from my order? |
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Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item or items, call our Customer Service Department at (888) 472-8234. | | |
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Can I pre-order or backorder a product that is not presently in stock? |
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We presently do not accept pre-orders or backorders. We humbly apologize for any inconvenience. | | |
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Can GravadiActivewear.com Customer Support agents physically get a product and describe it to me? |
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Customer Service Representatives cannot physically get a hold of a particular product to describe it for you. All the information we have for each item is on our WebSite. | | |
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I am experiencing some trouble with my shopping cart. What might be wrong? |
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Shopping cart problems usually occur from one or more of the following reasons:
1. Cookies and/or Java Script is not enabled
2. The master clock on the computer is not set correctly
3. The terminal you are using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser less than Internet Explorer 5.1.
If all else fails, try closing all programs, restart your computer or even try from a different computer. | | |
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How do I operate the GravadiActivewear.com shopping cart? |
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Search for the items you want to buy. Click the "ADD TO CART" button for each item you want. If you want to buy more than one of an item, input the new quantity in the Product's Quantity field and click the "UPDATE" button. If you need to shop for more items, click on the "CONTINUE SHOPPING" button.
When you have added the last item you need, and want to know the shipping options and costs, click on the "View Shipping" link, then insert your zip/post code, then click on the "Click HERE for RATES" button of the shipping calculator to view the total charges. If everything is to your satisfaction, click on the "CHECKOUT" button and login if you have ordered before or registered OR fill in your information if you are a New Customer. Then follow the brief checkout procedure. | | |
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Shopping Cart
